atVenu Help Center
Register
- ★ Getting started with atVenu Register
- Can I change the order of my items in atVenu Register? (Artist Account)
- Can I hide items from atVenu Register? (Artist Account)
- Can I log comps into atVenu Register?
- Can I sell for 2 Artists at the same time in atVenu Register? (Artist Account)
- Cross referencing the atVenu Register deposits made to my bank account to my shows (Artist Account)
General Setup and Administration
- ★ Nightly Settlement emails aren't showing up in my inbox
- ★ Setting up atVenu Register with a Canadian Bank Account
- Best practices for adding merch item images
- Can a user receive Nightly Settlement emails without having access to my account?
- Can I add multiple tours to my account?
- Can I track my inventory and settle shows in Europe?
Reporting to SoundScan
- ★ Can I report my sales to SoundScan late?
- ★ What is the SoundScan Reporting Period?
- ★ What venues are approved by SoundScan?
- Can I change the number of music sales I reported to SoundScan?
- Can I give fans a free album with ticket purchase and report those sales to SoundScan?
- Can I report download card sales to SoundScan?
Managing Merch and Show Settlements
- ★ How do I unlock a Settlement? (Artist Account)
- Can I change my Cost of Goods (COG)?
- Do I have to create a Shipment to move inventory? (Advanced Inventory)
- Do I have to enter 0's at Count In and Count Out for sold out items?
- Do I have to input 0's and settle the show if our show was cancelled or merch didn't show up?
- Do I need the Venue Tax ID?
Venues & Festivals
- ★ New Navigation for Venues & Festivals
- Can I change the order of my items in atVenu Register? (Venue/Festival Account)
- Can I hide items from atVenu Register? (Venue/Festival Account)
- Cross referencing the atVenu Register deposits made to my bank account to my shows (Venue/Festival Account)
- How do I add or delete someone from the email distribution list? (Venue/Festival Account)
- Why is there change in my Artist CC Totals? (Venue/Festival Account)
Record Label Accounts
- Artist Name is taken and Approval Required (Label Account)
- As the Label, how do I add users to an Artist? (Label Account)
- Can I add multiple people to an Artist Account?
- Can I specify which Artists I pay for? (Label Account)
- Do I have to do anything different when an Artist tours both US and Canada?
- Do I have to use the Artist Manager mobile app?