atVenu Help Center
FAQs
General Setup and Administration
- Does atVenu work Offline?
- How do I start a new tour?
- How do I add or delete user?
- What do the different User Levels mean?
- How do I add or delete someone from the email distribution list?
- Where do I name my Warehouse?
Reporting to SoundScan
- What countries are eligible for SoundScan submissions?
- Why are my sales over 125 items flagged?
- When is the cut off to report my sales?
- What do the blue check marks next to my UPC mean when saving a new album?
- My UPC Code doesn't have a blue check mark.
- How do I track Pre-Sales?
Managing Merch and Show Settlements
- How do I account for Bundle Sales?
- I'm playing a show in Nevada, how do I handle the Nevada Live Entertainment Tax?
- Why do I need the Venue tax ID?
- Our show was canceled or merch didn't show up, do I have to input 0's and settle the show?
- I have a sold out item, do I have to enter a 0 for count in and count out?
- The nightly settlement emails aren't coming through to my inbox, what can I do?