atVenu Register Training for Sellers

Below is everything you need to know to process Sales, Returns & Exchanges, and issue Receipts & Refunds using atVenu Register.

Access the atVenu Register app:

• If you are using your own iOS device, and have not yet installed the atVenu Register app, please visit the App Store
• Log in to the app using your atVenu account or supplied vendor credentials
• Select your event (then select your Stand/Location if using a Venue/Festival/F&B account) to access the event. All items saved to the tour or distributed to the location will load automatically
• Enter your 4 digit Staff PIN if you are vending at a Venue or Festival that has Staff Mode enabled

Connect an atVenu Card Reader:

For more information on connecting your readers and hardware setup, please see: atVenu Register Hardware Setup & Troubleshooting

Operations Dashboard:

Once a reader has been paired, you can manage connections and monitor battery levels from the Operations Dashboard available from the top right corner of the main product grid view in the Register app. From this view, you can select any connected device and be redirected to the Settings > Readers pairing page. From here, click <Back in the upper right corner of the screen to be taken back to the Register default view. 

From the Settings > Readers page, you also have the option to restart the reader by tapping the Reboot button. 

Create a Sale:

Using Inventory: 

• Tap to select an item to add it to the cart
• If Discounts are enabled for your account, you will have the option to apply preset or custom discounts to items or to the entire transaction
  • To apply a discount to an individual item, when adding an item to the cart tap the Add Discount button. You can also tap an item already in the cart to apply discounts for specific items
  • To apply a discount to the entire transaction, tap the + Add Discount button above the Checkout button
  • Select from preset % or $ amounts or enter a custom discount if enabled for your account
  • If Manager PIN codes are enabled for your account, you will be required to enter the Manager PIN to proceed
• Select a size if the item has multiple sizes
• Adjust quantity as needed
• Tap Checkout

F&B Specific Features:

F&B accounts may also have Item Notes or Modifiers enabled. Select an item enabled for Item Notes or Modifiers, then tap Add Note to include a custom note or select from pre-set modifiers before adding the item to the cart.

Using Custom Amount: 

• Tap the Custom Amount button to switch to Custom Amount mode. You can also default atVenu Register to Custom Amount under Menu > Settings > General
• Enter a custom amount and tap Checkout

Please note: If you do not see the Cash option at checkout, it has been disabled for your account under Register Settings by an Account Owner. Please see Register Settings overview (Artist Account) and Register Settings overview (Venue/Festival Account)

Managing the Cart:

• To clear the cart, tap the Trash Can button
• To delete an individual item, swipe left and tap the red Delete button
• To edit an item in the cart, tap to select it

Returns: 

• To return an item, add it to the cart, then swipe left on the item and tap the Return button. Please note that this will register the transaction as negative cash

Exchanges:

• To exchange an item, first add the item the customer wishes to exchange to the cart by selecting it from the inventory list and then selecting the size to be returned
• Then select the new item the customer wants by tapping the item and selecting the size
• Swipe left on the item you want to return
• Tap the Return button to process the return and the item being returned will now show a negative amount

For more information on processing exchanges, please see: How do I exchange an item if the sale has already been processed?

Checkout:

• With items added to the cart, tap Checkout
• Select a Payment Method by tapping Credit Card, Cash or Split Payment

Please note: If you do not see the Cash option at checkout, it has been disabled for your account under Register Settings by an Account Owner. Please see Register Settings overview (Artist Account) and Register Settings overview (Venue/Festival Account)

Credit Card: 

• Tap, insert chip card, or swipe to process a Credit Card payment
• Signature is not required

Manual Entry of Credit Card: 

• Tap Manual Entry
• Enter the Credit Card number, Expiration, and CVC
• Tap Charge

For more information, please see: How do I manually accept credit cards in atVenu Register?

Cash: 

• Tap Received for exact cash or to make change manually 
• Tap on the Cash amount field to enter a cash received amount and atVenu Register will calculate change

Split Payment: 

• Tap on the Amount to Charge field to enter an initial $ amount to apply
• Select Credit or Cash to apply the partial payment
• Select Credit or Cash to collect the balance

Tipping: 

• If Tipping has been enabled for the account under Register Settings, customers will be presented with a Tipping screen after a credit card has been processed at checkout

For more information about Tipping, please see: 

• Enabling and collecting Tips with atVenu Register (Artist Account)
• Enabling and collecting Tips with atVenu Register (Venue/Festival Account)

Complete Transaction:

• Once payment has been collected, tap Receipt and then enter the customer's phone number or email address to send a digital receipt
• Tap Done to finalize the transaction 

Post Transaction Receipts or Refunds:

Locate any transaction by searching the last 4 digits of the Credit Card, Last Name, or Order ID from the customer's receipt.

• Tap on the Menu button in the upper left corner
• Tap on the Transactions button from the menu
• Enter last 4 digits of the Credit Card, Last Name, or Order ID into the search bar at the top of the screen
• Tap Receipt to issue a digital receipt
• Tap Refund to issue a full or partial refund

For more information, please see: 

• How do I process refunds in atVenu Register?
• How do I issue a receipt after the transaction has been processed?