atVenu Register Training for Sellers

Below is everything you need to know to process Sales, Returns & Exchanges, and issue Receipts & Refunds using atVenu Register.

Access the atVenu Register app:

• If you are using your own iOS device, and have not yet installed the atVenu Register app, please visit the App Store
• Log in to the app using your atVenu account or supplied vendor credentials
• Select your event (then select your Stand/Location if using a Venue/Festival/F&B account) to access the event. All items saved to the tour or distributed to the location will load automatically
• Enter your 4 digit Staff PIN if you are vending at a Venue or Festival that has Staff Mode enabled

Connect an atVenu Card Reader:

For more information on connecting your readers and hardware setup, please see: atVenu Register Hardware Setup & Troubleshooting

Create a Sale:

Using Inventory: 

• Tap to select an item to add it to the cart
• If Discounts are enabled for your account, tap Add Discount to apply a discount to the item. You can select from preset % or $ amounts or enter a custom discount if enabled for your account. If Manager PIN codes are enabled for your account, you will be required to enter the Manager PIN to proceed
• Select a size if the item has multiple sizes
• Adjust quantity as needed
• Tap Checkout

Using Custom Amount: 

• Tap the Custom Amount button to switch to Custom Amount mode. You can also default atVenu Register to Custom Amount under Menu > Settings > Default View
• Enter a custom amount and tap Checkout

If you do not see the Custom Amount option, it has been disabled for your account by an Account Owner.

Managing the Cart:

• To clear the cart, tap the Trash Can button
• To delete an individual item, swipe left and tap the red Delete button

Returns: 

• To return an item, add it to the cart, then swipe left on the item and tap the Return button

Exchanges:

• To exchange an item, first add the item the customer wishes to exchange to the cart by selecting it from the inventory list and then selecting the size to be returned
• Then select the new item the customer wants by tapping the item and selecting the size
• Swipe left on the item you want to return
• Tap the Return button to process the return and the item being returned will now show a negative amount

For more information on processing exchanges, please see: How do I exchange an item if the sale has already been processed?

Checkout:

• With items added to the cart, tap Checkout
• If Discounts are enabled for your account, you can apply a discount to the entire transaction. Tap the Discount button, then select select from preset % or $ amounts or enter a custom discount. If Manager PIN codes are enabled, you will be required to enter the Manager PIN to proceed
• Select a Payment Method by tapping Credit Card, Cash or Split Payment

Credit Card: 

• Tap, insert chip card, or swipe to process a Credit Card payment
• Signature is not required

Manual Entry of Credit Card: 

• Tap Manual Entry
• Enter the Credit Card number, Expiration, and CVC
• Tap Charge

For more information, please see: How do I manually accept credit cards in atVenu Register?

Cash: 

• Tap Received for exact cash or to make change manually 
• Tap on the Cash amount field to enter a cash received amount and atVenu Register will calculate change

Split Payment: 

• Tap on the Amount to Charge field to enter an initial $ amount to apply
• Select Credit or Cash to apply the partial payment
• Select Credit or Cash to collect the balance

Tipping: 

• If Tipping has been enabled for the account under Register Settings, customers will be presented with a Tipping screen after a credit card has been processed at checkout

For more information about Tipping, please see: 

• Enabling and collecting Tips with atVenu Register (Artist Account)
• Enabling and collecting Tips with atVenu Register (Venue/Festival Account)

Complete Transaction:

• Once payment has been collected, tap Receipt and then enter the customer's phone number or email address to send a digital receipt
• Tap Done to finalize the transaction 

Post Transaction Receipts or Refunds:

Locate any transaction by searching the last 4 digits of the Credit Card, Last Name, or Order ID from the customer's receipt.

• Tap on the Menu button in the upper left corner
• Tap on the Transactions button from the menu
• Enter last 4 digits of the Credit Card, Last Name, or Order ID into the search bar at the top of the screen
• Tap Receipt to issue a digital receipt
• Tap Refund to issue a full or partial refund

For more information, please see: 

• How do I process refunds in atVenu Register?
• How do I issue a receipt after the transaction has been processed?