How do I save my Bank Account to activate atVenu Register?

atVenu Customers can activate atVenu Register in the US or Canada using a US or Canadian Bank Account. Funds are converted to the currency of the saved Bank Account upon deposit. Deposits occur 2 business days after each event.

Activating atVenu Register is a 3 step process: 

1. Business Information: We require basic business information (e.g. Business Name, Tax ID and Address) to get started
2. Bank Account: Connect the Bank Account you want funds deposited into
3. Verification: Our Credit Card processor, Stripe will verify your identity and collect ownership information about your Company

Getting Started: 

• From your atVenu.com account, click on the blue Activate Register button
• Then click on the Get Started button under the Register promo to load the Bank Info page

Or, alternatively: 

• Click on the Menu button in the upper left corner

• Click on Register Setup from the slide-out menu
• Then click on the Get Started button under the Register promo to load the Bank Info page

• Select Country: United States or Canada

Please note: We do not support US currency accounts in Canada at this time. If you are Canada based as an Individual or Corporation, you must save a Canadian Bank Account that is in Canadian currency. Additionally, the country in which you or your business is based (US or Canada) must match the country of your Bank Account.

• Select Type: Corporation or Individual

Please note: Sole Proprietorships who use a ‘Doing Business As’ name should sign up as an Individual.

Business Information:

If you are a Corporation, you will need to enter the following details for your Business:

• Business Name
• Tax ID Number
• Business Phone Number
• Business Address

Verified Point of Contact:

If you are an Individual, you will need to enter the following details for a Verified Point of Contact:

• Name
• Phone Number
• Email
• Date of Birth

Bank Account Information:

For both Individuals and Corporations, the following Bank Account details are required:

• US: Routing Number (ACH, not Wire), Checking Account Number
• Canada: Transit Number, Institution Number, Checking Account Number

US Account Verification:

• Click the Proceed to Verification button. The page will reload with Stripe's verification form

Different information will be required, depending on whether you an Individual or Corporation: 

US Individual: 

As an Individual, because you have already supplied the Verified Point of Contact details, no additional information is required. 

• Click Done and you will be re-directed back to the atVenu Bank Info page

Please note: If you click the Update button next to your name under Management and Ownership to make changes, Stripe will require that you enter your complete SSN number. 

US Corporation: 

• Business Representative:
  • First and Last Name of a Business Representative
  • Job Title (The following job titles are acceptable: Partner or General Partner)
  • Date of Birth
  • Personal Address
  • Phone Number (Must be a US phone number)
  • Full SSN, or choose to supply Government Issued ID Number instead
• For Corporations which are not publicly traded, and process a cumulative total of $500k or more in CC transactions, all individuals who own 25% or more of the company need to be identified. Please have the following information ready for each Beneficial Owner:
  • First Name
  • Last Name
  • Email Address
• Click Done and you will be re-directed back to the atVenu Bank Info page

Helpful Tips:

• If you are a band with 5 members, each member only owns 20% of the business so Beneficial Owner information is not required
• Band members should enter 'Partner' as their title
• You may see a message in orange next to a Beneficial Owner's name which reads: 'Information Required Soon.' This message can be ignored
• You MUST select YES or NO regarding Beneficial Owners on the Stripe form. If you skip this question, Stripe will lock the account until you return to the Stripe form and provide the required information
  • Beneficial Owner info is only required once you process greater than $500k in total, cumulative Credit Card sales
  • If you do not anticipate hitting this $500k threshold, you can select NO regarding Beneficial Owner info

US Processing Thresholds and Additional Verification:

Due to new US Financial laws, all financial institutions who collect Credit Card payments are required to verify a Business Representative, and in some cases, identify all individuals who own 25% or more of a company. For more information, please reference the following article: US Treasury - Financial Crimes Enforcement Network - Collection of Customer Due Diligence Information

Processing Threshold ($500k - $750k):

Once you process a cumulative total of $500k - $750k in Credit Card transactions, Beneficial Ownership information will be required, which includes:

• For all individuals who own 25% or more of the company:
  • First Name
  • Last Name
  • Email Address

Processing Threshold ($750k - $1m):

Once you process a cumulative total of $750k - $1m in Credit Card transactions, additional Beneficial Ownership information will be required, which includes:

• For all individuals who own 25% or more of the company:
  • First Name
  • Last Name
  • Email Address
  • DOB
  • Full SSN
  • Address

You do have the option to enter all of this information when you activate your atVenu Register account. If you choose not to enter all of the requested information at that time, and then at a later date exceed one of the thresholds above, you will receive communication requesting the additional information be submitting for verification. 

Canadian Account Verification:

• Click the Save & Proceed to Verification button. The page will reload with Stripe's verification form

Different information will be required, depending on whether you an Individual or Corporation: 

Canadian Individual: 

As an Individual, because you have already supplied the Verified Point of Contact details, no additional information is required. 

• Click Done and you will be re-directed back to the atVenu Bank Info page

Please note: If you click the Update button next to your name under Management and Ownership to make changes, Stripe will require that you enter your complete SIN number. 

Canadian Corporation: 

• First and Last Name of a Business Representative
• Job Title (The following job titles are acceptable: Partner or General Partner)
• Date of Birth
• Personal Address
• Phone Number
• SIN
• Click Done and you will be re-directed back to the atVenu Bank Info page

Once you click Done, the verification process has started. The processing time can vary from only a few minutes to up to 1 day. Be sure to allow yourself enough time for the verification process. You will receive an email confirmation once the account has been verified. If verification fails, you will receive an email notification, and will need to return to the Stripe verification form to supply additional information.

Additional Canadian Requirements:

The Canadian Government, as of 2022, requires Stripe to register as a money services business in Canada.

The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) released a new set of regulations in April, 2022 that requires Stripe to register as a money services business in Canada. This introduces additional Know-Your-Customer and Know-Your-Business requirements that impact Connected accounts with either the card_payments or transfers capability. This means that accounts with at least one of the two capabilities are affected by this change.

This article lists the acceptable documents that can be used verify the company and verify the Company Directors: https://docs.stripe.com/acceptable-verification-documents?country=CA&document-type=entity

Also see: 

• How do I order atVenu Credit Card Readers?
• How do I update the Bank Account I saved to activate atVenu Register?
• How do I update the Business Representative for my atVenu Register account?