WisePad Reader User Guide

Important:

• This reader is only supported in Canada (with Canadian Bank Accounts) and the UK (with UK bank accounts) at this time. For UK activations, please contact [e-mail]
• Split transactions are not currently supported on WisePad

WisePad Requirements

• Bluetooth: The iPad’s Bluetooth must be turned on
• Internet: A stable internet connection is required to initially pair the WisePad Reader to the atVenu Register app. Once paired, WisePad will work offline as long as Offline Mode is enabled under Register Settings for the account
• Location Services: Location Services must be enabled on the device and on the atVenu Register app under device Settings
  • To enable Location Services for the device access Settings > Privacy > Location Services
  • To enable Location Services for the Register app access Settings, scroll down to locate atVenu Register in your list of installed apps. Select it, then tap Location Services, then tap to enable on While Using the App

Pairing WisePad Reader from the atVenu Register app

Access the atVenu Register app on your device

• Log in to atVenu Register, select your show and if applicable, select a stand

Access Reader Settings within the atVenu Register app

• Tap the Menu button in the upper left
• Tap Settings, then Readers from the menu
• Tap the WisePad Connect button

Power on and off the WisePad Reader 

• To turn on the WisePad, press the Power/⚙️ button and wait for a beep
• To turn off the WisePad, hold down the Power/⚙️ button for 3 seconds, then press the green arrow to confirm

Pair the WisePad Reader  

• Hold the Reader close to the iPad
• Wait for a moment and the last 6 digits of the serial number will appear in the Discovered Readers list
• Make sure the last 6 digits of the number on the list match the label on the back of the Reader, then tap to select the matching Reader 
• A message will display "Connecting to WisePad 3  - - - - -" 
• Confirm pairing via the popup if presented
• Pairing may take several seconds

Pairing Complete

• Once paired, the WisePad Reader will now display Connected

Once a reader has been paired, you can manage connections and monitor battery levels from the Operations Dashboard available from the top right corner of the main product grid view in the Register app. From this view, you can select any connected device and be redirected to the Settings > Readers pairing page. From here, click <Back in the upper right corner of the screen to be taken back to the Register default view. 

From the Settings > Readers page, you also have the option to restart the reader by tapping the Reboot button. 

When to Reboot the reader: 

• If WisePad tipping settings are not being displayed correctly on the reader screen
• An account user made a change to the tipping settings. If a user changes the tipping settings mid-show or pre-show and the readers are turned on, the user will need to reboot the reader
• If a WisePad reader is not functioning correctly, a reboot will help clear any errors 

Payments

• Once you’ve added items to the cart and have tapped Checkout, tap Credit Card to engage your WisePad Reader
• Ask the Customer to complete the transaction on the WisePad, by inserting or tapping their card, and following the instructions on the WisePad terminal. On-device prompts will be localized with the cardholder’s language preferences after presenting their card (e.g. Canadian French)
• Once the transaction is complete, please ask the Customer to remove the card from the Reader 
• Select Done to finish, and start another transaction

Default reader language 

The BBPOS WisePad 3 supports changing reader language directly in the reader interface. After you have registered your reader to a Location, the reader installs a language pack relevant for your region if one isn’t already in place. To view available language options and to select a language, click the Power / Settings button and scroll down using the arrow keys until you reach the language selection menu. Highlight your desired language and press the green Enter key.

Cancelling a Transaction

• If you want to cancel a payment before inserting the payment card, press the X on the top right corner of the atVenu Register App
• If you want to change or cancel the payment after inserting your card, press the red X on the bottom left corner of the WisePad terminal

Methods of Payment 

WisePad Reader supports the following processing methods:

• Contactless (Apple Pay and Google Pay) 
• Credit Card (insert/tap)
• Interac (insert/tap)

Disconnect WisePad Reader  

• Tap the Menu button in the upper left
• Tap Settings, then Readers from the menu
• Tap Disconnect to unpair the WisePad Reader 

Battery Level 

Although the WisePad has an internal battery, we recommend that the WisePad is always used while plugged into a power source.

• Current battery percentage is displayed below the WisePad Reader on the Reader screen
• Low Battery warnings will be displayed when the the Reader reaches 30% to 10%

Please note:The Reader must be plugged in to power when the battery reaches 30% in order to avoid connectivity issues. The Reader may automatically disconnect when the battery level becomes critical. atVenu Register will no longer remember this Reader and you must manually reconnect your Reader once the device has been sufficiently charged/plugged in.

Refunds & Receipts 

Access Transactions as follows:

• Tap on the Menu button in the upper left corner of the atVenu Register app
• Tap on Transactions from the menu 

The Transactions page will load a list of all transactions processed on the device you are using. This transaction list is device specific. To locate transactions that were processed on different devices, use the search bar at the top of the screen. 

Locate the transaction: 

• You can search for a transaction at the top of the screen by the Order ID from the Customer’s receipt or the last 4 digits of the Credit Card / Interac Card
• Tap Search to load search results, or tap Clear to clear the active search
• Select a transaction from the list to view its details
• Confirm that the transaction is correct. The transaction details are listed on the right side of the screen
• Tap on Refund
• You can also issue a receipt from this screen by tapping on Receipt

For more help locating transactions, please see: How do I process refunds in atVenu Register?

Process the refund: 

In order to complete an Interac refund, the original Interac Card must be present to process the refund.

• Tap Yes when presented with the Card Present Refund popup if the card is present
• Select the items you wish to refund
• Tap Refund to continue
• Insert/Tap Interac Card
• You’ll see a confirmation screen that the refund has been processed
• Tap Done, or if the customer requests a receipt, tap Receipt and enter the customer details

Apple/Google Pay:

• Apple and Google Pay transactions cannot be located using the last 4 digits of a credit card. To issue Receipts or Refunds for Apple/Google Pay orders, search Transactions by the customer’s Device Account Number or Virtual Account Number
• For Apple Pay: This number can be located in the customer’s digital wallet. Accessing the Apple Wallet app, then select the appropriate Credit Card, then tap the 3 dots (•••) in the upper right, then select Card Number to view the Apple Pay device account number
• For Google Pay: Locate the Virtual Account Number. Open the Google Wallet app. At the top of the screen, select the payment card used for the purchase (or swipe left, then select the card). At the bottom, tap Details Virtual account number

Connection Status:

atVenu Register will remember the Reader it was paired with if:

• The atVenu Register crashes
• The iPad goes to sleep
• The Reader is powered off

atVenu Register will attempt to pair the WisePad Reader again automatically. This can take 15-30 seconds. If the Reader does not automatically connect, proceed to manual pairing.

Register will forget the Reader it was paired with if: 

• You log out of atVenu Register
• The Reader battery level becomes critical
• You tap the Disconnect button

The WisePad Reader will be disconnected and need to be manually paired. It will not automatically reconnect.

WisePad Reader Firmware Updates

WisePad Reader will require periodic updates to continue accepting payments. You will be prompted to install any available firmware updates immediately after successfully pairing a device. Please note that the WisePad Reader must be at least 50% charged in order to update firmware. 

• Once the Reader is paired, you may be prompted to install any optional Reader updates. This information will include the date that this update will become required and the estimated wait time

• Once all updates have been downloaded and installed, the Reader screen will be turned on
• The progress bubble will become green, indicating that your update was successfully completed 
• The WisePad Reader is now ready to accept payments

Possible WisePad Errors Codes:

Error Code: 3240

• Message:
  • Connection Error: There was an unknown error connecting to the Reader
• Solution:
  • Access your iOS device settings
  • Select Bluetooth
  • Tap (i) next to the M2 Reader
  • Tap Forget This Device
  • Relaunch atVenu Register app and attempt pairing again

For additional error code support, please email [e-mail]