Important: Canada Only - This reader is only supported in Canada (with Canadian Bank Accounts) at this time. WisePad does not support tipping at this time.
WisePad Requirements
- Bluetooth: The iPad’s Bluetooth must be turned on
- Internet: A stable internet connection is required to initially pair the WisePad Reader to the atVenu Register app. Once paired, WisePad will work offline as long as Offline Mode is enabled under Register Settings for the account
- Location Services: Location Services must be enabled on the device and on the atVenu Register app under device Settings
- To enable Location Services for the device access Settings > Privacy > Location Services
- To enable Location Services for the Register app access Settings, scroll down to locate atVenu Register in your list of installed apps. Select it, then tap Location Services, then tap to enable on While Using the App
Pairing WisePad Reader from the atVenu Register app
Access the atVenu Register app on your device
- Log in to atVenu Register, select your show and if applicable, select a stand
Access Reader Settings within the atVenu Register app
- Tap the Menu button in the upper left
- Tap Settings, then Readers from the menu
- Tap the WisePad Connect button
Power on and off the WisePad Reader
- To turn on the WisePad, press the Power/⚙️ button and wait for a beep
- To turn off the WisePad, hold down the Power/⚙️ button for 3 seconds, then press the green arrow to confirm
Pair the WisePad Reader
- Hold the Reader close to the iPad
- Wait for a moment and the last 6 digits of the serial number will appear in the Discovered Readers list
- Make sure the last 6 digits of the number on the list match the label on the back of the Reader, then tap to select the matching Reader
- A message will display "Connecting to WisePad 3 - - - - -"
- Confirm pairing via the popup if presented
- Pairing may take several seconds
Pairing Complete
- Once paired, the WisePad Reader will now display Connected
Payments
- Once you’ve added items to the cart and have tapped Checkout, tap Credit Card to engage your WisePad Reader
- Ask the Customer to complete the transaction on the WisePad, by inserting or tapping their card, and following the instructions on the WisePad terminal. On-device prompts will be localized with the cardholder’s language preferences after presenting their card (e.g. Canadian French)
- Once the transaction is complete, please ask the Customer to remove the card from the Reader
- Select Done to finish, and start another transaction
Cancelling a Transaction
- If you want to cancel a payment before inserting the payment card, press the X on the top right corner of the atVenu Register App
- If you want to change or cancel the payment after inserting your card, press the red X on the bottom left corner of the WisePad terminal
Methods of Payment
WisePad Reader supports the following processing methods:
- Contactless (Apple Pay and Google Pay)
- Credit Card (insert/tap)
- Interac (insert/tap)
Disconnect WisePad Reader
- Tap the Menu button in the upper left
- Tap Settings, then Readers from the menu
- Tap Disconnect to unpair the WisePad Reader
Battery Level
Although the WisePad has an internal battery, we recommend that the WisePad is always used while plugged into a power source.
- Current battery percentage is displayed below the WisePad Reader on the Reader screen
- Low Battery warnings will be displayed when the the Reader reaches 30% to 10%
Please note:The Reader must be plugged in to power when the battery reaches 30% in order to avoid connectivity issues. The Reader may automatically disconnect when the battery level becomes critical. atVenu Register will no longer remember this Reader and you must manually reconnect your Reader once the device has been sufficiently charged/plugged in.
Refunds & Receipts
Access Transactions as follows:
- Tap on the Menu button in the upper left corner of the atVenu Register app
- Tap on Transactions from the menu
The Transactions page will load a list of all transactions processed on the device you are using. This transaction list is device specific. To locate transactions that were processed on different devices, use the search bar at the top of the screen.
Locate the transaction:
- You can search for a transaction at the top of the screen by the Order ID from the Customer’s receipt or the last 4 digits of the Credit Card / Interac Card
- Tap Search to load search results, or tap Clear to clear the active search
- Select a transaction from the list to view its details
- Confirm that the transaction is correct. The transaction details are listed on the right side of the screen
- Tap on Refund
- You can also issue a receipt from this screen by tapping on Receipt
For more help locating transactions, please see: How do I process refunds in atVenu Register?
Process the refund:
In order to complete an Interac refund, the original Interac Card must be present to process the refund.
- Tap Yes when presented with the Card Present Refund popup if the card is present
- Select the items you wish to refund
- Tap Refund to continue
- Insert/Tap Interac Card
- You’ll see a confirmation screen that the refund has been processed
- Tap Done, or if the customer requests a receipt, tap Receipt and enter the customer details
Apple/Google Pay:
- To issue Receipts or Refunds for Apple/Google Pay orders, search Transactions by the customer’s Device Account Number
- This number can be located in the customer’s digital Wallet
Connection Status:
atVenu Register will remember the Reader it was paired with if:
- The atVenu Register crashes
- The iPad goes to sleep
- The Reader is powered off
atVenu Register will attempt to pair the WisePad Reader again automatically. This can take 15-30 seconds. If the Reader does not automatically connect, proceed to manual pairing.
Register will forget the Reader it was paired with if:
- You log out of atVenu Register
- The Reader battery level becomes critical
- You tap the Disconnect button
The WisePad Reader will be disconnected and need to be manually paired. It will not automatically reconnect.
WisePad Reader Firmware Updates
WisePad Reader will require periodic updates to continue accepting payments. You will be prompted to install any available firmware updates immediately after successfully pairing a device. Please note that the WisePad Reader must be at least 50% charged in order to update firmware.
- Once the Reader is paired, you may be prompted to install any optional Reader updates. This information will include the date that this update will become required and the estimated wait time
- Once all updates have been downloaded and installed, the Reader screen will be turned on
- The progress bubble will become green, indicating that your update was successfully completed
- The WisePad Reader is now ready to accept payments
Possible WisePad Errors Codes:
- Error Code: 3240
- Message:
- Connection Error: There was an unknown error connecting to the Reader
- Solution:
- Access device settings
- Select Bluetooth
- Tap (i) next to the WisePad Reader
- Tap Foreget Device
- Relauch atVenu Register app and attempt pairing again
- Message:
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