A collection of FAQs, User Guides, and Training Videos to help you quickly learn how to use the atVenu platform
- atVenu Register Hardware Setup & Troubleshooting
- atVenu Register Processing Rates
- atVenu Register Training for Sellers
- Getting started with atVenu Register
- How do I save my Bank Account to activate atVenu Register?
- How do I update the Business Representative or details for my atVenu Register account?
- Can I submit my sales to SoundScan late?
- Getting started with SoundScan Reporter
- How do I check the status of sales submitted to SoundScan? (SoundScan Reporter)
- Intro to SoundScan Reporter on Web (Training Video)
- Using atVenu Register with SoundScan Reporter
- What is the SoundScan Reporting Period?
Merch Mgmt Packages
- Settling a show on our mobile app (Artist Account)
- Settling a show on the web (Artist Account)
- Using the Auto-Advance feature (Artist Account)
- Working with Counts on our mobile app (Artist Account)
- Working with Counts on the web (Artist Account)
- Artist Account - Tour Reports Overview
General Admin & FAQ
- How do I unlock a Settlement? (Artist Account)
- What does billing 'Per Touring Month' mean?
- Which atVenu package is right for me?
- Account Settings overview (Artist Account)
- Account Settings overview (Venue/Festival Account)
- Best practices for adding merch item images
Venues & Festivals
- Copy Merch feature overview (Venue/Festival Account)
- Copy Show feature overview (Venue/Festival Account)
- Food & Beverage User Guide
- Show Instructions for Festival Accounts
- Show Instructions for Venue Accounts
- Stand distributions by percentage (Venue/Festival Account)
Record Label Accounts
- Artist Name is taken and Approval Required (Label Account)
- As the Label, how do I add Users to an Artist? (Label Account)
- Can I add multiple people to an Artist Account?
- Can I specify which Artists I pay for? (Label Account)
- Do I have to do anything different when an Artist tours both US and Canada?
- Do I have to use the Artist Manager mobile app?