How do I account for Tips in my Settlement? (Artist Account)

Tips collected in atVenu Register are not represented separately on Show Settlements. If you have processed Tips through atVenu Register, you should be over in cash by the total amount of your Tips on your Settlement.

Tips are included in your Total CC Receipts, and the Total CC Receipts is represented on the Settlement, you should be over by the Tip amount in cash at the end of the night. 

You do not need to add a Show Adjustment (Show Cost) to account for your Tips. Entering a Show Adjustment for Tips into the Settlement will result in a shortage. Please see the example below: 

• Total Gross for the show = $2,000
• Total CC Receipts as listed on the Register Report = $1,000 ($900 in sales + $100 in Tips)
• Because the Total CC Receipts from sales is $900, you should actually have $1,100 in cash ($2,000 - $900 CC = $1,100 cash)
• But, because the Total CC Receipts entered into the Settlement includes your Tips ($900 Sales + $100 Tips = $1,000), it looks like this: ($2,000 - $1,000 = $1,000 cash, when you actually have $1,100 on hand. That $100 overage is the Tip amount)

Important Notes: 

• The atVenu Credit Card Processing Fee is applied to all transactions, including Tips
• Tips are not separately represented on Settlements 
• Tips are included in the Total CC Receipts on the Register Report
• Since Tips are reflected in your Total CC Receipts, and the Total CC is represented on the Settlement, you should be over by the Tip amount in cash at the end of the night
• If your show is Tax on Top enabled, tips are calculated against the transaction/cart total (Price+Tax)

Locating Total Tips on the Register Report:

Tip are displayed on the Register Report in the following places:

• On the Home page the total Tips collected are listed near the top of the page next to $/Head and Avg. $
• On the Artists page, scroll down to find total Tips collected
• On the Registers page, scroll down for Tips collected by Register

Note: To locate Tips by Register on the Registers page, click the >arrow on the right to reveal more columns which include Tips: