You can see the full history of your show deposits and transfers in the atVenu Register Payments report section of your Venue/Festival, or Artist Account.
- Log in to your atVenu.com account
- Click Reporting (Venue/Festival) or Reports (Artist)
- Click Register
- Click Payments
Working with the Register Payments report:
- Filter by date range by selecting a start and end date in the upper right
- Export the selected date range as an Excel file by clicking the XLS button to then left of the date range selectors
The Register Payments report includes the following:
- Pending Deposits: The report lists pending show deposits as Type > Show
- In Transit Transfers: The report lists in process transfers as Type > Transfer with any applicable notes under the Description column
- Payouts/Deposits: The report lists completed transfers as Type > Payout
- Disputes: The report lists disputes as Type > Dispute Withdrawl or Dispute Won. For more information on Chargebacks, please see: How does atVenu handle Chargebacks or Payment Disputes?
- Post Show Refunds: The report lists refunds that occur after a show as Type > Post Show Refund and include Venue name and show date
- Post Show Payments: The report lists payments that occur after a show as Type > Payments and include Venue name and show date. Post Show Payments occur when offline transactions are received and processed from a Register, after the show deposit has been transferred
- Withholdings: The report lists withholdings as adjustments with a descriptive label under the Type column
- Click on the blue Show/Venue Name in the Show column for any Pending Deposit entry to load the Register Report (Which includes all sales data) for that show in a new window
- atVenu Balance: This column provides a running total of your current atVenu Register account balance
Note: Show deposits from atVenu Register appear on your bank statement as follows: AVAccountName0123 (AV prefix, follows by Account Name, followed by date)
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