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atVenu - Product Updates and Enhancements

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Doug Gledhill
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Below is a list of notable, recent atVenu product updates and enhancements. For additional information on any of the below, please email support@atVenu.com.

Update: 01/22/25

Service Fees:

With the release of atVenu Register v.3.219, Service Fees are now supported across all account types. To learn more about Service Fees, please see: 

Minimum iOS Requirement Updated 

Released on January 22 (2025), atVenu Register (v3.219) requires iOS 14.0 or higher.

Update: 05/09/24

Advanced Comps Export:

Merch Company users of Advanced Comps can now export a complete comps list by Artist/Tour from the MerchCo tour reporting dashboard. 
 
To access the new report, you need to be logged in and viewing the MerchCo Dashboard. Then click Reports. Then, under Touring, select an Artist and select Tour Comps. Choose a tour and download the report file. 

Update: 11/28/23

Artist MerchCo Tour Summary

We have just released an update to the Tour Summary report for Artist MerchCo accounts. 
Now, from your MerchCo dashboard > Reporting, you can select All Artists, then All Artist Settlements to download a Tour Summary Report across all artists for a specified date range (limited to 1 year at a time). 
This updated report now also includes Tax retained by, a link to the show settlement, and email of the person who settled. Please note, on this report all show entries are in local/show currency, not Tour Currency. 

Update: 10/27/23

atVenu Register Payouts Report

If you use atVenu Register, the new Payouts report compliments the existing Payments report and provides additional payout detail, including tips and fees by event. 

To access the Payouts report: 

  • Log in to your atVenu.com account
  • Click Reporting (Venue/Festival) or Reports (Artist)
  • Click Register
  • Click Payouts

For additional information, please see: Reconciling atVenu Register payouts (Payments Report / Payouts Report)

Update: 10/12/23

Minimum iOS Requirement Updated 

Released on October 12 (2023), atVenu Register (v3.156) requires iOS 13.0 or higher.

Update: 09/27/23

F&B Settlements

  • Enter show costs, taxes, commission, and credit card rates once and we apply them to all Settlements
  • Sales are automatically populated in each Settlement
  • When you agree on the Settlement the customer gets a digital copy automatically
  • Register Reports, transactions, payments, and Settlements are grouped by event and broken out by location in one digital location

Update: 09/08/23

MerchIQ Tour Forecasting now supports Multiple Currencies

MerchIQ Tour Forecasting now supports multiple currencies within a single tour. For more information, please see the article below (scroll down to the section: MerchIQ Forecasting with Multiple Show Currencies.

Update: 06/27/23

Disable Cash for atVenu Register

We now allow you to disable the cash option at checkout on atVenu Register. The feature is available on a per Account basis under Register Settings > Payment Options.

Update: 06/20/23

MerchIQ Forecasting Update:

Added the ability to set MerchIQ forecasting to include On Hand only or On Hand + In Transit inventory. At the top of the Products page, you can change the Inventory Forecast settings as desired. MerchCo clients also have the ability to set a default at the parent level. 

Update: 05/09/23

Register Report > Home Page Show Overview Updates

The Home page of the Register Report has been updated to better reflect show and sales data.

  • Total Collected: Total payments collected (Credit + Cash + Tips)
  • Total Sales: Total Collected - Tips 
    • Total Sales includes tax
    • Total Sales does NOT include tips
  • Tax: Total Tax will be displayed if Tax on Top is enabled for the show
  • Net Sales: Net Sales will be displayed if your show is Tax on Top enabled.Total Sales - Tax collected (Net sales does NOT include Tips)
  • Tax: If Tax on Top is enabled for the show, a tax total is displayed (Net Sales total includes tax)
  • $/Head: Current $/Head based on the capacity entered when the show was saved
  • Avg. $: Average transaction dollar amount
  • Txn: Total number of transactions
  • Tenders: Total CC and cash sales, including the portion of CC receipts that is the atVenu CC processing fee
  • Top Seller: Best selling item, including total units sold

Register Name Tracking

The Registers page allows you to track sales by Register when running more than 1 iOS device with atVenu Register. 

Please note: To locate the Register name, visit the atVenu Register app login screen. The Register name is listed in the lower left corner. Alternatively, while logged into a show, tap Menu > Support to locate the Register name. 

Update: 01/17/23

Offline Mode for WisePad

Our WisePad CC Reader is now Offline Mode compatible, as long as Offline Mode is enabled under Register Settings for the account. 

Update: 12/19/22

Tax 2 for F&B Accounts

F&B events can now add secondary tax. Categories can be selected to use this second tax value in addition to sales tax.

Update: 11/01/22

Offline EMV

Our M2/EMV Readers now work in Offline Mode as long as the feature is enabled for your account under Register Settings. For more info, please see:

Update: 08/08/22

Tax on Top

Our Tax on Top functionality has been released for all Venue/Festival and Artist Account users.

Update: 07/15/22

WisePad Reader for Canada

Our WisePad CC Reader is now supported in Canada.

Update: 07/15/22

Artist Manager Mobile App on Android 

Artist Manager Mobile is now available on Android! This is a BETA release. Please report any feedback to support@atVenu.com.

Update: 05/25/21

Artist Manager Mobile App

Available to: Artist Accounts

A brand new version of the Artist Manager app is now available in the App Store. We've updated the app from the group up to better integrate with our web platform. With an all new look & feel, the new version of the app provides a much improved user experience. 

Pricing Updates

We've updated our Artist package rates, and base Credit Card processing rates. Please visit atVenu.com for more information.

Update: 07/09/20

Counts Update for Mobile (Web)

Available to: Venue & Festival and Artist Accounts

The Counts experience on mobile for Artist, Venue, and Festival accounts is now vastly improved and fully optimized for mobile devices. When logged in to atVenu.com via the web browser on your mobile device, you'll be presented with an all new, easy to work with, mobile friendly interface.

Update: 07/09/20

Updated Artist Dashboard

Available to: Artist Accounts

The new Artist Dashboard includes a visual update, as well as mobile optimization for a better experience on your mobile device. 

Update: 06/25/20

Updated Counts & Settlements Released

Available to: Venue & Festival and Artist Accounts

New Counts and Settlements include a variety of visual updates, user experience improvements, and additional time saving features, including Register Management and the new Artist Control Panel (Venue/Festival). All core functionality remains the same. We have not changed how you Count In, Count Out, or Settle.

Notable updates for Artist Accounts:

  • Updated Auto-Advance Interface: Ability to select all items
  • Register Management: You can now show or hide items that appear on atVenu Register by size (Web only)
  • Carry Over Show Selector: The Carry Over button is now located in the utility bar at the bottom of the Counts page. You now have the ability to select the show you would like to Carry Over from - Select from the most recent 5 previously Settled shows (Web only)
  • International Settlements: Settlements are now optimized for US, Canada, and Europe

Notable updates for Venue & Festival Accounts:

  • Register Management: You can now show or hide items that appear on atVenu Register by size
  • Artist Control Panel: Control your entire event from your Counts page. Add Artists, request to Auto-Advance, and more
  • Save and Duplicate Merch: It has never been easier or faster to save your items. You now have the ability to save and duplicate merch items so you don't waste time
  • Settlement PDF: New 1 page Settlement PDF optimized for printing

For more information on Venue & Festival Counts & Settlements, please see: 

For more information on Artist Counts & Settlements, please see: 

Update: 05/13/20

Tax Summary Report

Available to: Venue & Festival Accounts and Venue/Festival Organizations

Venue & Festival Accounts have the ability to run a Tax Summary Report under Reporting which details all calculated taxes from show Settlements by state, and by date range. 

The Tax Summary Report will not include data for shows Settled prior to 05/13/2020

For more information, please see: 

Update: 04/15/20

Updated atVenu Register Activation Process

Available to: Venue & Festival and Artist Accounts

Updated process for saving Bank Account information to activate atVenu Register, due to new US Financial regulations, and Stripe (atVenu's payment processing partner) requirements.

For more information, please see: 

Update: 12/10/19

Post Show Refunds Now Listed on Register Payments Report

Available to: Venue & Festival and Artist Accounts

Post Show Refunds are now listed on the Register Payments Report available under Reports > Register > Payments for Venue & Festival accounts, or under Reporting > Register > Payments for Artist accounts. Post Show Refunds will be displayed as Type > Post Show Refund, and will list the Venue name and show date.

For more information, please see: 

Update: 12/04/19

Staff Mode Without Multiple Stands:

Available to: Venue & Festival Accounts

With this most recent update and installation of atVenu Register (v2.14), we now allow Staff Mode to be enabled for accounts without Multiple Stands. Staff Mode can be enabled under Register Settings. Shows created from this point forward will be Staff Mode enabled. The Registers page within Register Reports, will also now support Staff Mode.

For more information, please see: 

Update: 11/14/19

Prices on Item Sheet:

Available to: Artist Accounts (Advanced Inventory, MerchIQ)

The Item Sheet is available to Advanced Inventory or MerchIQ Artist Accounts. This PDF export from the Trailer page includes item images, titles, SKUs, and with this update, now includes item prices.

Copy Artist Merch Rep Feature:

Available to: Venue & Festival Accounts

When adding additional Artists to shows within Venue or Festival Accounts, you now have the ability to to copy the Artist Rep details from the first Headliner saved to the show to additional Artists as needed using the use the Copy Artist Rep Info From Headliner button.

In addition, now when adding additional Artists to a show, Venue Cuts are copied from the first saved Artist. These can be edited as needed.

Staff Mode - Default Setting Update:

Available to: Venue & Festival Accounts with Multiple Stands enabled

Enabling Staff Mode from Register Settings within your Venue or Festival Account will now, by default, enable Staff Mode at the individual Stand level. Meaning, once Staff Mode is enabled under Register Settings, all Stands will become enabled by default. This default setting will be applied to all future Stands as well. If Staff Mode is disabled under Register Settings, all Stands will by default, also be disabled.

Important Notes:

  • Stands that were created prior to 11/14/19 will not be affected. This means that if you enable Staff Mode under Register Settings, you will still need to contact support@atVenu.com for us to enable Staff Mode at the Stand level for any stand saved prior to 11/14/19
  • Additionally, please contact support@atVenu.com if you need only select Stands enabled for Staff Mode

For more information, please see: 

 

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