Working with the Transactions List for atVenu Register

If you are running atVenu Register, you have the ability to see a complete list of all transactions processed on Register from your atVenu.com account. The Transactions List will display all transactions processed for each show, along with all available transactional data. 

To access the Transactions List:

• Log in to your atVenu.com account
• Click on Reports (Artist Account) or Reporting (Venue/Festival Account)
• Click on Register
• Click on Transactions

Create a Transactions List:

• Select a show using the Select a Show dropdown
• Select an Artist or All Artists if needed using the Select an Artist dropdown
• The Transactions List will load below

The Transactions List includes the following data where available: 

• Transaction Time and Date
• Order ID#
• Customer Name
• Payment Method (Cash, Visa, MC, etc)
• Last 4 digits of CC
• Total Transaction Amount

Clicking on any transaction from the list will load the expanded view which will include additional information (if available): 

• Stand Location - If you are a Venue or Festival Account running Multiple Stands
• Staff Name - If you are a Venue or Festival Account running Staff Mode
• Device Name - This is the name of the device the transaction was processed on which can be found under the device Settings > About
• Venue Name
• Itemized Cart - Includes product images, tender types, and tax if Tax on Top is enabled

Search for a Transaction:

You do not have to select a Show/Artist in order to use the search feature. If you have a specific show selected, the search will be restricted to that show. If you do not have a show selected, you can use the search feature to search all transactions.

• Click the Search icon

• Search by Order ID, Last 4 Digits of CC, First or Last Name
• Hit enter and matching results will be displayed below

Export as Xcel:

You are able to export the transactions list as Xcel once you've selected a specific Show/Artist.

• Click the XLS icon

• The report can take up to a minute to generate, depending on how many transactions are included
• The report will automatically download to your desktop if you remain on the page until the report is ready
  • If you leave the page, the report will be emailed to you once it is ready
• The transactions export file includes 2 tabs:
  • Item Report
    • The Item Report includes timestamp, location, order #, customer name (if available), stand or staff name (if applicable), device name, order type (On Site, Mobile Orders, etc), and all itemized transaction details (item, size, price, tax (if Tax on Top is enabled), discounts, refunds)
  • Tender Report
    • The Tender report includes tender type, card type, last 4 of CC, transaction total, refunds, declines, atVenu CC processing fees, fee type (Card Present or Card Not Present), tips, tax (if Tax on Top is enabled), and Waived tender (Transactions lower than $0.50 cannot be processed and will be waived)