Working with the Transaction History for atVenu Register

If you are running atVenu Register, you have the ability to see a complete list of all transactions processed on Register from your atVenu.com account. The Transaction History will display all transactions processed for each show, along with all available transactional data. 

To access the Transaction History:

• Log in to your atVenu.com account
• Click on Reports (Artist Account) or Reporting (Venue/Festival Account)
• Click on Transaction History

For Food & Beverage accounts:

• Click on Reporting
• Click on FNB Reports
• Change the report type from Event Overview to Transactions

Create a Transactions Report:

• Select an event using the dropdown in the upper left
• Select start and end date if you are trying to isolate one day of a multi-day event
• Filter by payment method
• Filter by Stand (Venue/Festival merch accounts running Multiple Stands)
• Filter by Location (Food & Beverage accounts)
• Filter to view just Discounts, Offline Declines, or Refunds
• Select an specific Artist or All Artists (Artist/Venue/Festival merch accounts)
• Clicking on any transaction from the list will load the expanded view

Note: Access the Register Report for the selected show by clicking the Register Report button in the upper right

Search for a Transaction:

• Search for any transaction using the Search Field in the upper right
• Search by Order ID, Last 4 Digits of CC, or Customer Name
• Click Search and matching results will be displayed below

Export as Xcel:

• Click the XLS icon
• The report can take up to a minute to generate, depending on how many transactions are included
• The report will automatically download to your desktop if you remain on the page until the report is ready
  • If you leave the page, the report will be emailed to you once it is ready
• Selected filters are applied to the export file
• The transactions export file includes 2 tabs:
  • Item Report
    • The Item Report includes timestamp, location, order #, customer name (if available), stand or staff name (if applicable), device name, order type (On Site, Mobile Orders, etc), and all itemized transaction details (item, size, price, tax (if Tax on Top is enabled), discounts, refunds)
  • Tender Report
    • The Tender report includes tender type, card type, last 4 of CC, transaction total, refunds, declines, atVenu CC processing fees, fee type (Card Present or Card Not Present), tips, tax (if Tax on Top is enabled), and Waived tender (Transactions lower than $0.50 cannot be processed and will be waived). The Tender report also includes Card Type, Last 4, Card Issuer, Wallet and specify Apple and Google Pay transactions