Enabling and collecting Tips with atVenu Register? (Venue/Festival Account)

To enable Tipping in Register:

• Log into your account at venue.atVenu.com
• Click on the Menu icon in the upper left corner
• In the slide-out menu, click on Register Setup

• Click on the Register Settings button
• Click on Tipping
• Click on Enable Tipping and update the preset percentages as desired

 

On atVenu Register: 

• Once Tipping has been enabled, and after you swipe a credit card, the customer will be presented with Tip Amount options

 

Why do I get a “Unable to Tip” message? 

In a small number of situations, a customer’s credit card may only have enough authorization room to process the original transaction, but not the tip. In this case, you’ll get a message in atVenu Register that says "Unable to Tip - $xx is the max amount allowed on card. Unable to tip"