Enabling and collecting Tips with atVenu Register? (Venue/Festival Account)

To enable Tipping in Register:

• Log into your account at atVenu.com
• Click on the Menu button in the upper left corner
• Click on Register Setup from the slide-out menu
• The page will default to, or click Register Settings

• Click Tipping from the menu on the left
• Click on Enable Tipping and update the preset percentages or $ amounts as desired
• Click to Enable Custom Tips which will also allow the customer to enter a custom $ or % tip amount in addition to the preset percentages

On atVenu Register: 

• Once Tipping has been enabled for the account under Register Settings, customers will be presented with a Tipping screen after a credit card has been processed at checkout

Please Note: If your show is Tax on Top enabled, tips are calculated against the transaction/cart total (Price+Tax)

 

Locating Total Tips on the Register Report

Tip are displayed on the Register Report in the following places:

• On the Home page the total Tips collected are listed near the top of the page next to $/Head and Avg. $
• On the Artists page, scroll down to find total Tips collected
• On the Registers page, scroll down for Tips collected by Register
• If you are running Multiple Stands, the Registers page becomes Stands. Scroll down for Tips collected by stand. Click to expand a stand to see a Tips by Register

Note: To locate Tips by Register on the Registers page, click the >arrow on the right to reveal more columns which include Tips:

Note:

• The atVenu Credit Card Processing Fee is applied to all transactions, including Tips
• Tips are included in the Total CC Receipts

Why do I get a “Unable to Tip” message? 

In a small number of situations, a customer’s credit card may only have enough authorization room to process the original transaction, but not the tip. In this case, you’ll get a message in atVenu Register that says "Unable to Tip - $xx is the max amount allowed on card. Unable to tip"