Enabling and collecting Tips with atVenu Register? (Venue/Festival Account)

To enable Tipping in Register:

• Log into your account at atVenu.com
• Click on the Menu button in the upper left corner
• Click on Register Setup from the slide-out menu
• The page will default to, or click Register Settings

• Select Tipping from the menu on the left or from the condensed mobile friendly menu
• Click on Enable Tipping and update the preset percentages or $ amounts as desired
• Click to Enable Custom Tips which will also allow the customer to enter a custom $ or % tip amount in addition to the preset percentages

If your atVenu Register account is not US based, and you are using our WisePad CC reader, you must reboot the reader after configuring or changing your tipping settings

On atVenu Register: 

• Once Tipping has been enabled for the account under Register Settings, customers will be presented with a Tipping screen after a credit card has been processed at checkout

Please Note: If your show is Tax on Top enabled, tips are calculated against the transaction/cart total (Price+Tax)

Locating Total Tips on the Register Report

Tip are displayed on the Register Report in the following places:

• On the Home page the total Tips collected are listed near the top of the page next to $/Head and Avg. $
• On the Artists page, scroll down to find total Tips collected
• On the Registers page, scroll down for Tips collected by Register
• If you are running Multiple Stands, the Registers page becomes Stands. Scroll down for Tips collected by stand. Click to expand a stand to see a Tips by Register

Note: To locate Tips by Register on the Registers page, click the >arrow on the right to reveal more columns which include Tips:

Note:

• The atVenu Credit Card Processing Fee is applied to all transactions, including Tips
• Tips are included in the Total CC Receipts

Why do I get a “Unable to Tip” message? 

In a small number of situations, a customer’s credit card may only have enough authorization room to process the original transaction, but not the tip. In this case, you’ll get a message in atVenu Register that says "Unable to Tip - $xx is the max amount allowed on card. Unable to tip"