Does atVenu Register work in Canada?

Yes, atVenu Register does work in Canada. 

If you are Canadian based with a Canadian business and bank account, you have the option of using our WisePad Reader. For more information, please see: 

• WisePad Reader User Guide (Available to Canadian customers only)
• How do I order atVenu Credit Card Readers?

If you are US based, please see below: 

The numeric prices of your items in atVenu Register remain the same as in your Count page for the show (merch item prices are set in a neutral currency). Your customers will be charged that price in their local currency. You can always change prices per item / per show to account for conversion rates on our Merch Mgmt packages: How do I change prices for individual shows? (Tour Merch Mgmt).

When using atVenu Register in a different country, Stripe (atVenu's processor), will apply their current exchange rate to each transaction at the time of the sale.

For example:

• US Artist transacting in Canada
• Stripe applies current exchange rate to each transaction (In this case CAD > USD)
• Each show is paid out 2-3 business days post event based on a per transaction exchange rate applied by Stripe at the time of each transaction

atVenu Register Credit Card payouts are deposited into the bank account saved when activating atVenu Register. Payouts are deposited in the saved bank account currency (USD or Canadian Dollars).

Some customers have experienced an increased number of credit card declines while using atVenu Register in Canada. Declines are triggered by the customer's issuing bank and can occur anytime the bank suspects fraudulent activity. If the issuing bank notices a charge from an irregular point of sale (POS) it can trigger fraud suspicion and decline the charge. Touring bands are considered irregular since the POS is mobile, processing transactions in different cities, states, and even countries. This is compounded when banks notice transactions for POS businesses from one country processing transactions in another country.

Manual entry of the CC is one way to avoid or limit declines. The bank sees a manual entry as a card non-present transaction, like an internet order, and this will reduce the number of declines you'll experience while processing transactions in another country. If Tipping is enabled while manually entering card numbers, the pre-authorization will include 20% to account for tips. The customer will see a pre-authorization on their statement for the amount of the transaction + 20%. If a tip is not entered upon checkout, the 20% is credited back to the customer. 

Note: When running our Pro Reader, the average rate of decline can range from 10-40%. 

Debit cards (with chip or without) cannot be processed since these require a PIN code. atVenu does not currently have a Chip & PIN Reader solution. Our Lite and Pro Readers work internationally but are swipe only. 

When activating atVenu Register by saving your Bank Account, please note: 

We do not support US currency accounts in Canada at this time. If you are Canada based as an Individual or Corporation, you must save a Canadian Bank Account that is in Canadian currency. 

Please note: 

• All cross boarder transactions are Card Not Present
  • Cross Border Examples = US Artist touring/vending outside of the US or Canadian Artist touring/vending outside of Canada
• As of Jan 15, 2024: In order to process cross boarder transactions, you must be using the most current version of the atVenu Register app. Please be sure to visit the App Store to update, or reach out to [e-mail] for help