You can access any show's Sales Submission page to check on the status of submitted sales by following the steps below:
- Log in to atVenu.com
- Click on Tours
- Access the Completed show view
- Locate a show and click anywhere on the show tile
For Tour Merch Mgmt+ Users, you can access the SoundScan Sales Submission page by clicking the SoundScan button from the top of any Count or Settlement page:
On the Sales Submission page, you'll see a status bar for each item which shows the current status:
- Submitted: These sales have been submitted to SoundScan for review
- Approved: These sales have been approved by SoundScan but have not yet been reported
- Reported: These sales have been approved and reported by SoundScan
Below the status progress bar, you'll see more specific status updates with additional information:
- Blue Check: Indicates that your sales were approved and reported
- Yellow Flag: Indicates sales pending further review by SoundScan
- Red Flag: Indicates an issue with the submitted sales. There are numerous reasons sales can be red flagged and rejected by SoundScan. For more information see: Why were my sales flagged or rejected by SoundScan?
- Click the (i) Info button for additional details
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