Luminate Venue Sales Policies

Please Note: SoundScan is now Luminate

• Luminate will only accept sales that occurred within atVenu during the current weekly reporting period of Friday - Thursday. All sales through atVenu must be submitted by Friday at 1pm EST
• Luminate will not process sales that occurred at libraries, YMCAs, malls, campgrounds, public and private schools, offices, lawn or house concerts. These are all ineligible Venue sites. If you are uncertain whether a venue site is eligible, please check with Luminate up to 2 weeks prior to the event for confirmation
• During the time that Luminate needs to verify sales, If they are unable to confirm sales with the venue representative by Friday of the reporting week, Luminate will not process the sales
• Music that is sold at concerts prior to the albums’ release date should be reported when the product is sent to the consumer. Notification must be presented to Luminate through atVenu or sales will be counted as if the consumer received the product at the show
• Music sold at conventions and trade shows are only eligible if a ticket is sold separate from the convention ticket package. A consumer must have the option of either purchasing a ticket separate from the convention ticket package
• Ticketing and CD bundling is not eligible
• Shows that occur in a retail store (in-store appearance) should be reported by the retail store along with proper advanced communication to Luminate
• Purchases made by one individual in bulk for redistribution or gifts are also ineligible venue sales and therefore will not be processed
• Exclusives sold at venues are not eligible to chart
• Luminate may require photo/video asset verification to further validate significant reported sales volume. The guidelines for photos/videos requested are below:
  • All photos, videos, and assets MUST be from the date of the reported performance along with a detailed justification on how this level of sales activity occurred. If there is anything submitted not from this performance, or does not add towards the validity of the reported sales activity, the report will be Rejected
    • Photos
      • The merchandise booth/table set up at the venue
      • Fans purchasing the CD, LP, cassette, etc. at the merchandise table
      • The audience during the performance
    • Videos
      • The audience during the performance
      • Audience members purchasing the CD, LP, cassette, etc...
    • Promotions
      • Flyers (physical and/or digital) that display the artist’s name, venue name, date of the performance, etc...
    • Links to online event pages for the performance
      • This can include Facebook events, ticket purchase links, venue event calendars, etc...
  • Luminate may also require timestamped sales metadata exported directly from atVenu’s point-of-sale system (atVenu Register) for additional review of declared sales activity
    • See this article for instructions on exporting your atVenu Register Transaction List: Working with the Transaction History for atVenu Register
• Pop-up events must be notified to Luminate at least 72 hours prior to the event using this form. Following approval, atVenu’s POS system (atVenu Register) may be used to record pop-up event sales, however, shows that occur within a traditional retail store [artist in-store appearances] should only be reported by the retail store’s direct feed along with proper advanced communication to Luminate. For further clarification regarding pop-up and in-store events, please click here
  
  • Also see: Can I submit media sales to Luminate from In Stores or Pop-Ups?

Please contact the Luminate Team with additional questions at [e-mail].