How do I process refunds in atVenu Register? (iPad)

To Refund Transactions, you can locate the transaction by the last 4 digits of the Credit Card, Last Name, or Order ID from the receipt.

To access Transactions on iPad: 

  • Tap on the Menu icon in the upper left corner
  • Tap on the Transactions button from the menu

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Locate the transaction:

  • You can search for a transaction by the last 4 digits of the Credit Card, Last Name, or Order ID
  • Select the transaction to be refunded from the list to view its details

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  • Confirm that the transaction is correct. The transaction details are listed on the right side of the screen
  • Tap on Refund
  • You can also issue a receipt from this screen by tapping on Receipt

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Process the refund:

  • You can select specific items from a transaction to refund by selecting them
  • Tap Refund to continue 

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  • You’ll see a confirmation screen that the refund has been processed
  • Tap Done, or if the customer requests a receipt, tap Receipt and enter the customer details

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  • When you tap Done, you'll be taken back to your Transactions list where you'll notice a red refund indicator next to the line items refunded

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Return to the Register screen:

  • To continue selling, return to the Register screen
  • Tap the menu icon in the upper left and then tap Register from the menu

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