Service Fees for atVenu Register

Important:

In order to utilize Service Fees, you must be running atVenu Register version 3.219 or higher
Certain locations can have strict guidelines pertaining to how and when service fees can be applied and this can vary by state. Please contact a professional if you are uncertain of the regulations in the are of your event

Enable Service Fees:

Click on the Menu button in the upper left corner
Click on Register Setup from the slide-out menu
The page will default to, or click Register Settings
Select Payment Settings from the menu on the left or from the condensed mobile friendly menu
Scroll down and enable Service Fees by toggling the feature ON

Enter a descriptor/name for the fee
Set the fee type to % or $ and enter amount
Enable service fee removal if you would like to allow your vendors to remove the fee at checkout. A Manager PIN Code is required to authorize removal of the fee

Remove Service Fee:

If enabled under Register Settings, vendors can remove the service fee on a per transaction basis
When viewing the cart on the right side of the screen, at the bottom, swipe left on the service fee, then tap Delete Fee
Enter the required Manager PIN Code to authorize removal of the fee
Tap Remove

Refunds:

Service fees can only be refunded when the entire transaction is refunded. They cannot be refunded as part of a partial refund

Additional Information:

Receipts:
- Service fees are listed on customer receipts and will display the Fee Name saved to Register Settings
Reporting:
- Service fees are detailed separately on Register Report > Home page, and are also detailed on the Artists, Items, and Registers/Locations/Stands pages
- The Transaction History, within your atVenu Register account under Reporting, also includes service fees when viewing an individual transaction detail, as well as on Transaction History export files in both the Item Report (Listed as total sum at the bottom of the report) and the Tender Report (Included in each transaction total) tabs
- For F&B accounts, service fees are also included in the Event Overview, Location Recap