Why does it say my UPC is not registered?

If you have entered a valid UPC when adding new Music items and get the red UPC Not Registered notification this means one of 3 things:

  • Your UPC has not yet been registered with SoundScan or is invalid
  • Your UPC has been registered with SoundScan but it has not yet finished processing
  • You may have entered the code incorrectly. Be sure you do not add any spaces or additional characters

It can take up to 2 weeks for Nielsen SoundScan to process a new UPC registration. Once processed, it will be available in atVenu the following day.

To register a UPC visit: http://titlereg.soundscan.com/soundscantitlereg/

 

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