Why were my sales flagged or rejected by Luminate?

There are specific guidelines that must be followed for Luminate to accept your submitted sales. Sales will be flagged and can be rejected if any of the following apply:

• Sales were submitted after the reporting deadline: Friday at 1pm EST
• Sales exceed Luminate's volume threshold per show. Luminate will need to verify these sales with the Venue Rep. If Luminate is unable to verify the sales, they can be edited or rejected by Luminate
  • The Venue Rep must be a third-party representative of the venue; it cannot be someone directly associated with the artist, record label, management team etc. If Luminate does not receive a validating emailed response from the venue representatives before the Friday 1 PM EST deadline, Luminate retains the right to reject the sales report altogether
• Minimum sale price was not met: 
  • Albums:
    • CD Albums: $7.99
      
    • Vinyl Albums: $15.99
    • Cassette Albums: $7.99
  • Singles:
    • CD Singles: $2.99
      
    • Vinyl Singles: $6.99
    • Cassette Singles: $6.99
• Venue Rep signature does not match the Venue Rep name
• UPC was not valid or was not entered
• UPC was not registered at the time sales were submitted. It can take up to 2 weeks for Luminate to process a new UPC registration. Once processed, it will be available in atVenu the following day
• UPC was not registered in the country the show took place (USA or Canada)
• UPC was not registered with Luminate. To register a UPC please see: How do I register my UPC/EAN with Luminate?

Please also see the article below which includes additional Luminate Venue sales policy information and requirements: 

• Luminate Venue Sales Policies

For more information and reporting rules or additional questions please contact: [e-mail]

You can view an audit log of your submissions with status updates and reasons for flagged or rejected sales:

• Access the Completed show view

• Locate a show and click anywhere on the show tile to load the Sales Submission page

• Click on the (i) Info button on the Sales Submission page

Also see: How do I check the status of sales submitted to Luminate? (Luminate Reporter)