How do I collect tips?

To enable Tipping in Register:
 
1) Log into your atVenu account
artist.atvenu.com
 
2) Click on ‘Register’ in the main navigation
 
3) Click on ‘Register Settings’ and select ‘ Tipping’
 
4) Click on ‘Enable Tipping’ and update the preset %
Screen_Shot_2017-07-17_at_12.35.10_PM.png
On atVenu Register
 
After you swipe a credit card, the customer will get the following options:
 
IMG_5623_2.png
 
Why do I get a “Unable to Tip” message?
 
1) In a small number of situations, a customer’s credit card may only have enough authorization room to process the original transaction, but not the tip. In this case, you’ll get a message in atVenu Register that says ‘Unable to Tip - $XX is the max amount allowed on card. Unable to tip."
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