Enabling and collecting Tips with atVenu Register (Artist Account)

To enable Tipping in Register:

• Log into your atVenu account at atVenu.com
• Click on the Menu button in the upper left corner

• Click on Register Setup
• The page will default to, or click on Register Settings

• Click Tipping from the menu on the left
• Click on Enable Tipping and update the preset percentages or $ amounts as desired
• Click to Enable Custom Tips which will also allow the customer to enter a custom $ or % tip amount in addition to the preset percentages

If your atVenu Register account is not US based, and you are using our WisePad CC reader, please contact [e-mail] for tipping configuration. 

On atVenu Register: 

• Once Tipping has been enabled for the account under Register Settings, customers will be presented with a Tipping screen after a credit card has been processed at checkout

Please Note: If your show is Tax on Top enabled, tips are calculated against the transaction/cart total (Price+Tax)

Locating Total Tips on the Register Report

Tip are displayed on the Register Report in the following places:

• On the Home page the total Tips collected are listed near the top of the page next to $/Head and Avg. $
• On the Artists page, scroll down to find total Tips collected
• On the Registers page, scroll down for Tips collected by Register

Note: To locate Tips by Register on the Registers page, click the >arrow on the right to reveal more columns which include Tips:

Important to note:

• The atVenu Credit Card Processing Fee is applied to all transactions, including Tips
• Tips are not separately represented on Settlements 
• Tips are included in the Total CC Receipts on the Register Report
• Since Tips are reflected in your Total CC Receipts, and the Total CC is represented on the Settlement, you should be over by the Tip amount in cash at the end of the night
• If your show is Tax on Top enabled, tips are calculated against the transaction/cart total (Price+Tax)

You do not need to add a Show Cost for your Tips. Entering a Show Cost for Tips into the Settlement will result in a shortage. Please see the example below: 

• Total Gross for the show = $2,000
• Total CC Receipts as listed on the Register Report = $1,000 ($900 in sales + $100 in Tips)
• Because the Total CC Receipts from sales is $900, you should actually have $1,100 in cash ($2,000 - $900 CC = $1,100 cash)
• But, because the Total CC Receipts entered into the Settlement includes your Tips ($900 Sales + $100 Tips = $1,000), it looks like this: ($2,000 - $1,000 = $1,000 cash, when you actually have $1,100 on hand. That $100 overage is the Tip amount)

Why do I get a “Unable to Tip” message? 

In a small number of situations, a customer’s credit card may only have enough authorization room to process the original transaction, but not the tip. In this case, you’ll get a message in atVenu Register that says "Unable to Tip - $xx is the max amount allowed on card. Unable to tip"