How do I turn on Fraud Protection for my account?

atVenu Register has built in functionality to assist in ensuring customer charges are valid to avoid chargebacks. There are 2 checks that atVenu will do, to catch fraudulent transactions:

  1. Verify 2nd transactions - Often, customers with fraudulent cards will attempt to use a card more than once at a show. Any second transaction will be flagged for ID verification
  2. Transactions over a $ amount - Large transactions can also be flagged for additional verification

Either of the above two fraud triggers, can be verified with one or both verification steps:

  1. Request the seller obtain identification from the customer
  2. Request a zip code from the customer which will get verified as part of the credit card authorization

To update your Fraud Settings:

  • Log into your atVenu account at atVenu.com
  • Click on the Register button
  • Click on Register Settings and select Fraud Protection
  • Update your Fraud Settings based on your requirements

fraud_protection.jpg

 

Have more questions? Submit a request

Comments