How do I process refunds in atVenu Register? (iPhone)

To Refund Transactions, you can locate the transaction by the last 4 digits of the CC, Last Name, or Order ID from the receipt.

To access Transactions on iPhone: 

  • Tap on the menu icon in the upper left corner
  • Tap on the Transactions button from the menu


Locate the transaction:

  • You can search for a transaction by the last 4 digits of the Credit Card, Last Name, or Order ID
  • Select the transaction from the list to view its details


  • Confirm that the transaction is correct and tap on Refund
  • You can also issue a receipt from this screen by tapping on Receipt


Process the refund:

  • You can select specific items from a transaction to refund by selecting them
  • Tap Refund to continue 


  • You’ll see a confirmation screen that the refund has been processed
  • Tap Done, or if the customer requests a receipt, tap Receipt and enter the customer details


  • When you tap Done, you'll be taken back to your Transactions list where you'll notice a red refund indicator next to the line item


Return to the Register screen:

  • To continue selling, return to the Register screen
  • Tap the menu icon in the upper left and then tap Register from the menu


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