How do I process refunds in atVenu Register? (iPhone)

To Refund Transactions, you can locate the transaction by the last 4 digits of the CC, Last Name, or Order ID from the receipt.

To access Transactions on iPhone: 

  • Tap on the Menu icon in the upper left corner
  • Tap on the Transactions button from the menu

REGISTER_transactions_access_iphone.jpg

Locate the transaction:

  • You can search for a transaction by the last 4 digits of the Credit Card, Last Name, or Order ID
  • Select the transaction from the list to view its details

register_refund_iphone2.jpeg

  • Confirm that the transaction is correct and tap on Refund
  • You can also issue a receipt from this screen by tapping on Receipt

register_refund_iphone3.jpeg

Process the refund:

  • You can select specific items from a transaction to refund by selecting them
  • Tap Refund to continue 

register_refund_iphone4.jpeg

  • You’ll see a confirmation screen that the refund has been processed
  • Tap Done, or if the customer requests a receipt, tap Receipt and enter the customer details

register_refund_iphone5.jpeg

  • When you tap Done, you'll be taken back to your Transactions list where you'll notice a red refund indicator next to the line item

register_refund_iphone6.jpeg

Return to the Register screen:

  • To continue selling, return to the Register screen
  • Tap the menu icon in the upper left and then tap Register from the menu

register_menu_register_iphone.jpg 

 

Have more questions? Submit a request

Comments